How do I order a personalized pet product?
After checkout, please email your pet photo and order number to contact@my-petsible.com. We’ll send your digital proof within 1–3 business days after receiving your photo.
Custom Pet Art: Ordering, Proofing, Production, Shipping & FAQs
Find clear answers about My Petsible custom pet products, photo requirements, digital proofs, production times, shipping, materials, care, and replacement policies.
Quick Answer: How Long Does a Custom Pet Order Take?
Digital proofs for all custom products are sent within 1–3 business days. Production begins after you approve the proof and usually takes 2–5 business days, depending on the product. Shipping begins after production and varies by product and destination.
Custom Pet Product Production and Shipping Times
Proofing, production, and shipping are separate stages. The estimates below begin after your digital proof is approved.
| Product | Production After Approval | Estimated USA Shipping After Production |
|---|---|---|
| Canvas Prints | 2–3 Business Days | 7–10 Business Days |
| Custom Hats | 2–3 Business Days | 7–14 Business Days |
| Pet Flags | 2–3 Business Days | 7–14 Business Days |
| Custom Pet Blankets | 3–5 Business Days | 7–14 Business Days |
| Custom Pet Pillows | 3–5 Business Days | 7–14 Business Days |
| Wooden Pet Puzzles | 3–5 Business Days | 7–14 Business Days |
International shipping: Usually 7–15 business days after production. Estimates exclude weekends and holidays and may be affected by carrier delays, severe weather, peak seasons, or customs clearance. Products may ship from different fulfillment locations.
Ordering, Photos, Design & Digital Proofs
How long does the digital proof take?
Digital proofs for all custom products are sent by email within 1–3 business days. Production begins only after you approve the proof.
Can I request changes to my digital proof?
Yes. Minor design adjustments are unlimited before approval. One major photo swap is included; additional major photo changes cost US$10 each.
What happens if I am not happy with the portrait likeness?
Tell us what needs adjusting when you review the proof. We will not begin production until we receive your approval.
What kind of pet photo should I send?
Use the clearest original photo available, preferably in natural light. Your pet’s face, eyes, ears, coloring, and important markings should be clearly visible. Avoid blurry images, heavy filters, screenshots, or anything covering the face.
Can I combine multiple pets from separate photos or add a name?
Yes. You may email separate clear photos for a multi-pet composition. Names or special dates can also be added when the selected design allows it.
Can a smartphone photo be used?
Yes. A clear, well-lit smartphone photo often works well. If the image is too blurry, dark, cropped, or missing important details, we may ask for another photo.
Are your printed products safe for homes with children and pets?
Our canvas prints use solvent-free, odorless inks designed for indoor spaces, including family homes and nurseries.
Can I send a custom pet product as a gift?
Yes. You can ship the order directly to the recipient. We do not include a product price tag inside the package.
Production, Shipping, Tracking & Payments
When will my custom pet order ship?
Your order ships after you approve the digital proof and production is complete. Canvas production usually takes 2–3 business days; blankets, pillows, and puzzles usually take 3–5 business days. See the schedule above for estimated shipping times.
Which products have the shortest production time?
Canvas prints, hats, and flags are usually produced within 2–3 business days after proof approval.
How do I track my package?
We’ll email your tracking number when your order ships. Please allow 2–5 business days for the carrier to display its first tracking update.
What if my tracking has not updated?
Initial tracking updates may take 2–5 business days. If there is still no update after five business days, email contact@my-petsible.com with your order number.
What payment methods do you accept?
Available secure payment methods are displayed at checkout and may include PayPal and major credit or debit cards such as Visa, Mastercard, Discover, and American Express.
Custom Pet Canvas Sizes, Frames, Materials & Care
Which canvas style suits a modern farmhouse room?
Minimal line art or soft watercolor paired with a Nature Brown floating frame works well with warm wood and farmhouse interiors.
What is the difference between Canvas Only and a Floating Frame?
Canvas Only has a clean gallery-wrapped appearance. A Floating Frame adds an outer frame and a visible shadow gap for a deeper, more finished gallery look.
What material is the canvas made from?
The artwork is printed on chemical-fiber oil canvas with a water-resistant coating. It is stretched over a solid pine inner frame.
What are the floating frames made from?
Floating-frame canvases use a solid pine inner frame with a durable, moisture-resistant PS outer frame.
Can I display the canvas in a humid room?
The canvas has a water-resistant coating, but it should not be exposed to direct water or excessive moisture. Use it only in a well-ventilated area.
How do I clean my custom pet canvas?
Gently remove dust with a dry, soft cloth or feather duster. Do not use wet wipes, cleaning sprays, or abrasive materials.
What custom pet canvas sizes are available?
Available sizes may include 12×18, 16×24, 20×30, 24×36, and 32×48 inches. Product options vary by design, so check the selected product page before ordering.
How heavy are the canvases?
Canvas weight varies by size and frame option. Please contact us if you need the exact weight of a specific configuration before ordering.
Custom Pet Blankets, Pillows & Wooden Puzzles
Is a custom pet blanket machine washable?
Yes. Machine wash on a cold, gentle cycle without bleach. Follow the care label on your specific blanket for drying instructions.
Does the custom pet pillow include an insert?
You may choose a pillow cover only or a cover with a pillow insert when those options are shown on the product page.
Is the custom pet pillow printed on both sides?
Our custom pet pillows support double-sided printing. Available personalization options are shown on each product page.
What material is the custom pet pillow cover?
The pillow cover is made from corduroy containing 95% polyester and 5% spandex and includes a concealed zipper.
What are the wooden pet puzzles made from?
Our wooden pet puzzles use natural wood. Check the selected product page for the available sizes and design options.
Can I use a full-body pet photo on a blanket?
Yes, when the photo clearly shows the full body. The final placement depends on the selected blanket design and will be shown in your digital proof.
Cancellations, Replacements & Order Policies
Can I return a personalized product if I change my mind?
Personalized products are made to order and are final sale, so change-of-mind returns are not accepted.
What if my order arrives damaged, defective, or incorrect?
Eligible damaged, defective, or incorrect orders are covered by our 30-day replacement guarantee. Transit damage must be reported with photos within 48 hours of delivery.
What evidence is needed for a damaged-item claim?
Email clear close-up and full-view photos of the item, plus photos of the outer packaging and shipping label, to contact@my-petsible.com.
Can I cancel my custom order?
Cancellations within 24 hours are eligible for a full refund. After 24 hours, a US$10 artwork fee may be deducted if design work has started. Orders cannot be canceled after proof approval and production begins.
Can I change my shipping address after ordering?
Address changes are generally possible only before you approve the digital proof. Contact us as soon as possible with your order number and the correct address.
Can I get a purchase invoice?
Yes. Email us after ordering and we can provide a PDF purchase invoice.
Ready to Create Your Custom Pet Art?
Choose a design, complete checkout, and email us your pet photo. You’ll review a digital proof before production.
Last updated: August 12, 2026