Frequently Asked Questions (FAQ) | My-Petsible

Why should I choose My-Petsible over larger mass-market brands?

As a specialized boutique, we offer 1-on-1 design attention and use superior materials like nursery-grade solvent-free inks. Every portrait is treated as art, ensuring a level of detail that mass producers often overlook.

How long does the design and proofing process take?

Your digital proof preview will be sent to your email within 1–3 business days. We offer unlimited revisions to ensure the portrait perfectly captures your pet's personality before we move to final production.

What happens if I am not happy with the portrait likeness?

Your satisfaction is our priority. If the digital proof doesn't look exactly like your pet, our artists will work with you on revisions. We only proceed to final printing after receiving your explicit approval.

Can I combine multiple pets from separate photos or add a name?

Yes! We specialize in multi-pet compositions. You can upload separate photos, and we will merge them into one cohesive masterpiece. You can also add names or special dates in the order notes.

What is the best photo resolution for my custom order?

For the best results, use high-resolution photos (300 DPI) taken in natural light. However, our designers perform HD photo retouching and can often enhance smartphone photos to look professional on large-scale prints.

Are your products safe for homes with children and pets?

Absolutely. We use Eco-friendly, solvent-free, and odorless inks. This ensures zero VOC emissions, making our products safe for nurseries, kids' rooms, and households with chemical sensitivities.

Can I send a custom pet product as a surprise gift?

Yes! To ensure the fastest delivery for U.S. customers, our Custom Pet Canvases and Hats are proudly shipped from within the USA. We never include price tags in the package. We also provide a digital gift message or printable card you can send ahead to share the excitement on delivery day.

When will my custom pet order ship?

Shipping occurs after your digital proof is approved.

  • USA — Canvas Prints & Hats: 7–10 Business Days (Domestic Shipping).
  • USA — Blankets, Pillows, Puzzles, Flags: 7–14 Business Days.
  • International Shipping: 7–15 Business Days.
What is your production schedule for custom items?

Each product is custom-crafted with care:

  • Canvas Prints, Hats, & Flags: 2–3 Business Days.
  • Blankets, Pillows, & Puzzles: 3–5 Business Days.
How do I track my package and why is it not updating?

We email your tracking number as soon as your order ships. Note: Tracking updates may take 2–5 business days to appear. If the status is not updating, it may be due to weather, carrier backlogs, or customs clearance.

What payment methods do you accept?

We accept a wide range of secure payment options, including PayPal, and major credit/debit cards such as Visa, Mastercard, Discover, and American Express.

What is your return policy for personalized items?

Because our products are made-to-order, they are final sale. However, we offer a 100% Quality Guarantee. If your order arrives damaged, defective, or incorrect, we will replace it at no extra cost.

How do I report a damaged item?

Your 30-day exchange window begins on the delivery date. For transit damage, please email us photos of the item, the packaging, and the shipping label within 48 hours of arrival so we can rush your replacement.

Can I change my shipping address after ordering?

You may change your address before you approve your digital proof. Once the item enters the production stage (after proof approval), address changes are generally not possible.

Can I get an official purchase invoice for my order?

Yes. We provide an official purchase invoice for every order. Contact our customer support team after your purchase, and we will email a PDF copy directly to you.

What is the best canvas style for a modern farmhouse living room?

We recommend Minimalist Line Art or Soft Watercolor styles paired with a Nature Brown Floating Frame. The wood texture of the frame perfectly complements farmhouse and neutral-toned decors.

How thick are the canvases and what are the benefits?

Our 0.6" Ultra-slim profile is perfect for narrow hallways and gallery walls as it sits flush and collects less dust. The 1.4" Floating Frame offers a bold, premium 3D gallery look.

What material is the canvas made of?

We use premium chemical fiber oil canvas with a multi-layer coating. This ensures a high-gloss finish and prevents the fabric from cracking or sagging over time.

Are the frames made of real wood?

Every canvas is stretched over a solid pine wood inner frame for structural integrity. The outer Floating Frames are made of high-quality PS (Polystyrene), which is moisture-resistant and fade-proof.

Is the canvas safe for high-humidity areas like kitchens?

Yes. Our canvases feature a water-resistant coating and moisture-proof PS frames, making them safe for display in kitchens or well-ventilated bathrooms.

How do I clean and maintain my pet canvas?

Do not use wet cloths. Simply use a feather duster or a soft, dry plush cloth to remove dust and maintain the vibrant, fade-resistant colors.

How do I choose the right canvas size?

We offer a 2:3 ratio in four sizes: 12"x18" (desks/shelves), 16"x24" (entryways), 20"x30" (bedrooms), and 24"x36" (the ultimate statement piece above a sofa).

Is the custom pet blanket machine washable?

Yes. Our blankets are made for daily use. You can machine wash them on a cold, gentle cycle and tumble dry on low. The print is embedded into the fibers and will not peel or fade.

What fabric is used for your custom pet blankets?

We use ultra-soft, premium fabrics designed for maximum comfort. The high-density fibers ensure the custom portrait remains sharp and vibrant after many washes.

Does the custom pet pillow include the insert?

Yes! Our custom pet pillows come fully stuffed with a plush insert. They are ready for the sofa or bed the moment they arrive.

How do I clean my custom pet pillow?

Each pillow features an invisible zipper. You can remove the cover for washing while maintaining a clean, professional look for your home decor.

Is the print on both sides of the pillow?

Yes! We provide double-sided printing as standard, so your pet's portrait is visible from any angle. If you prefer a single-sided print with a plain back, simply contact our customer support after ordering.

Are your custom pet puzzles high quality?

Our puzzles are made from premium, eco-friendly natural wood. They are durable, have zero chemical odors, and feature a professional high-definition finish, making them a safe and fun activity for the whole family.

Can I print a full-body portrait on a blanket or pillow?

Yes. Our design team can create a large-scale full-body print or a repeating pattern of your pet, depending on your style preference.

Why is a custom portrait better than a traditional photo print?

A custom portrait on fabric or canvas adds artistic depth and texture that a flat photo lacks. It transforms a simple memory into a functional, timeless piece of interior decor.